Effective Date: 12 May 2025

At Digital Discoveries Ltd., we are committed to providing high-quality digital products and services that help your business grow. However, due to the nature of digital products (which are instantly accessible and non-returnable), we have specific refund guidelines.

 

1. Digital Products and Services Covered by this Policy

This policy applies to all digital products purchased through our website, including but not limited to:

  • Digital marketing strategy guides
  • SEO reports
  • Google Ads and Facebook Ads campaign reports
  • Analytics and reporting dashboards
  • Marketing templates and digital content

 

2. Refund Eligibility

Due to the immediate delivery and consumption of digital products, refunds are generally not offered. However, we want you to be delighted with your purchase, and as such, we provide the following exceptions:

  • Defective Products: If you encounter issues such as a technical error preventing access to the purchased product, we will resolve the issue as quickly as possible. If the problem cannot be resolved, we will offer a full refund within 7 days of purchase.
  • Non-Delivery: If your digital product was not delivered as expected due to a technical issue, you are eligible for a refund within 7 days from the date of purchase.
  • Discrepancy in Product Description: If the digital product purchased does not match the description provided on the website, you may be eligible for a refund. Please contact us within 7 days of purchase with details of the discrepancy.

 

3. Non-Refundable Products

Please note that the following digital products are non-refundable:

  • Once digital content has been accessed or downloaded
  • Custom reports, tailored marketing strategies, and any work that has been personalized for the client
  • Services like consultation sessions, ongoing support, and campaign management

 

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and a description of the issue.
  2. Provide any relevant documentation or evidence (such as screenshots of the error, purchase details, etc.).
  3. Our team will review the issue and respond to your refund request within 5-7 business days.

 

5. Processing Refunds

If your refund request is approved, it will be processed using the same payment method you used for the purchase. Depending on your payment provider, it may take 3-5 business days for the refund to appear in your account.

 

6. Modifications to the Refund Policy

We reserve the right to amend this refund policy at any time. Any changes will be posted on this page, and the revised policy will apply to all future purchases.

If you have any questions or concerns about our refund policy, please contact us at [email protected].